SubLocal Privacy Policy

1. Who We Are

SubLocal is operated by SubLocal, LLC, based in Washington State.

If you have questions about this Privacy Policy or our privacy practices, you can contact us at:

Support@sublocal.co

2. Scope of This Policy

This Privacy Policy applies to information we collect through the Platform, including when you:

• browse the website;
• create an account;
• create or edit a profile;
• submit business information;
• create lists or guides;
• post or promote events;
• upload photos, comments, files, or other content;
• purchase paid features;
• interact with analytics, cookies, and similar technologies;
• contact us for support.

3. Information We Collect

We may collect the following categories of information.

3.1 Account and Profile Information

When you create or manage an account, we may collect:

• email address;
• username;
• display name;
• password or authentication-related information;
• profile details you choose to provide;
• profile photos or profile content.

3.2 Content You Submit

We may collect content you choose to upload, post, save, submit, or otherwise provide through the Platform, including:

• profile content;
• business information;
• event details;
• event photos;
• business photos;
• comments;
• uploaded files;
• lists, guides, captions, descriptions, or other submissions.

3.3 Payment and Transaction Information

If you purchase paid products or services through SubLocal, payments are processed by Stripe or another payment processor we may use from time to time.

We may receive transaction-related information such as:

• payment status;
• subscription status;
• purchase type;
• billing-related metadata;
• limited payment confirmation details.

We do not store full payment card numbers on our own systems unless expressly stated otherwise.

3.4 Location Information

We may collect or infer location-related information in several ways, including:

• browser-based location data if you allow it;
• profile-based location information you provide;
• IP-based approximate location data;
• submitted location information tied to businesses, events, or content.

We use location-related information to help power local discovery, location-aware content, search relevance, and related features.

3.5 Device, Usage, and Technical Information

When you use the Platform, we may automatically collect certain technical and usage information, such as:

• IP address;
• browser type;
• device type;
• operating system;
• referring pages;
• pages viewed;
• clicks and interactions;
• timestamps;
• session activity;
• crash or diagnostic data;
• log data.

3.6 Cookies, Analytics, and Similar Technologies

We may use cookies, pixels, tags, local storage, analytics tools, and similar technologies to:

• remember user preferences;
• keep users signed in;
• analyze traffic and usage;
• improve site performance;
• understand engagement;
• support security and fraud prevention;
• measure marketing or feature performance.

Before launch, SubLocal plans to use Google Analytics and cookies on the Platform.

3.7 Communications

If you contact us, report content, request support, or otherwise communicate with us, we may collect:

• your contact details;
• the contents of your message;
• any attachments or files you send;
• records of follow-up communications.

4. How We Use Information

We may use the information we collect to:

• provide, operate, maintain, and improve the Platform;
• create and manage accounts;
• authenticate users and secure accounts;
• publish and display content users choose to submit;
• power local search, discovery, recommendations, and related features;
• moderate content and enforce our Terms;
• review business submissions, event submissions, and verification-related requests;
• process subscriptions, sponsorships, and other payments;
• communicate with users about accounts, updates, support, moderation, or service issues;
• personalize content and user experience;
• analyze usage, traffic, and engagement;
• prevent fraud, abuse, spam, unauthorized access, and other harmful activity;
• comply with legal obligations;
• protect the rights, property, safety, and integrity of SubLocal, our users, businesses, and the public.

5. Public Content and Visibility

SubLocal is a public-facing local discovery platform. Some information and content may be visible to other users or to the public, depending on how the Platform is designed and how you use it.

This may include:

• username and display name;
• profile content and profile images;
• public lists and guides;
• business-related submissions;
• event details and event images;
• comments;
• photos and files attached to public-facing content.

You should only submit content you are comfortable sharing in public-facing areas of the Platform.

6. How We Share Information

We may share information in the following circumstances:

6.1 Service Providers

We may share information with vendors and service providers that help us operate the Platform, such as providers that support:

• hosting and infrastructure;
• authentication;
• storage;
• payments;
• analytics;
• email delivery;
• customer support;
• security and fraud prevention.

6.2 Payment Processors

We may share necessary transaction and account information with Stripe or other payment providers used to process purchases, subscriptions, sponsorships, or related services.

6.3 Public Display

Information you choose to submit to public areas of the Platform may be displayed publicly.

6.4 Legal and Safety Reasons

We may disclose information if we believe disclosure is reasonably necessary to:

• comply with law, legal process, or government request;
• enforce our Terms or other policies;
• investigate fraud, abuse, infringement, or security issues;
• protect the rights, property, or safety of SubLocal, users, businesses, or others.

6.5 Business Transfers

If SubLocal is involved in a merger, acquisition, financing, asset sale, restructuring, or similar transaction, information may be disclosed or transferred as part of that process, subject to applicable law.

7. Cookies and Analytics

SubLocal may use cookies and similar technologies to keep the Platform functioning, improve performance, remember preferences, analyze usage, and support platform operations.

We may use Google Analytics to understand how visitors interact with the Platform.

Your browser or device may allow you to control cookies through its settings. Some Platform features may not function properly if certain cookies are disabled.

8. Location Data

Because SubLocal is a location-aware platform, we may use browser-based, profile-based, and IP-based location information to deliver localized experiences.

This may affect:

• business and event discovery;
• local recommendations;
• search results;
• homepage or feed content;
• map or proximity-related features.

Location data may not always be precise, current, or complete.

9. Account Deletion and User Choices

Users may delete their accounts at any time, subject to technical, legal, fraud-prevention, dispute-resolution, backup, or record-retention requirements.

Even after account deletion, we may retain certain information:

• where required by law;
• to comply with legal, tax, accounting, or dispute obligations;
• to detect or prevent fraud or abuse;
• to enforce our agreements;
• in backup or archived systems for a limited period;
• where content has already been shared publicly or associated with other platform records in ways that cannot be immediately removed everywhere.

Depending on how the Platform is configured, some public content may be removed immediately while some records may persist for a reasonable period in logs, backups, archives, moderation systems, or legal/compliance records.

10. Data Retention

We retain information for as long as reasonably necessary to:

• provide and operate the Platform;
• maintain account functionality;
• support moderation and safety;
• process transactions;
• comply with legal obligations;
• resolve disputes;
• enforce agreements;
• protect against fraud, abuse, and security threats.

Retention periods may vary depending on the type of information and the reason it was collected.

11. Security

We take reasonable steps to help protect information from unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and using the Platform securely.

12. Children's Privacy

SubLocal is not intended for children under 13 years of age, and we do not intend to knowingly collect personal information directly from children under 13.

If you believe a child under 13 has provided personal information through the Platform, contact us at Support@sublocal.co, and we will review the issue.

13. Third-Party Services and Links

The Platform may contain links to third-party websites, services, maps, ticketing platforms, payment services, social platforms, or embedded tools. We do not control those third parties, and their privacy practices are governed by their own policies.

Your use of third-party services is at your own risk.

14. Privacy Rights and Requests

Depending on where you live, you may have certain rights regarding your personal information, such as rights to request access, correction, deletion, or additional information about our privacy practices.

To make a privacy-related request, contact:

Support@sublocal.co

We may need to verify your identity before completing certain requests.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will update the "Last Updated" date above and may provide additional notice where appropriate.

Your continued use of the Platform after an updated Privacy Policy becomes effective means you acknowledge the updated policy.

16. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact:

SubLocal, LLC

Support@sublocal.co